Worldwide headquarter
1405 Pioneer St, Brea, CA 92821
Toll Free: 888.SPX.4YOU (888.779.4968)
Tel: (562) 697-2600 Fax: (562) 697-2668
Office Hour M-F 9:00am - 5:30pm Pacific Standard Time
(Closed on Saturday and Sunday for Family and Church Day)
info@outdoorspeakerdepot.com
FAQ
Frequently Asked Questions
How can I track my order?
Can I pick-up my order?
Can I
listen to the speakers before I purchase them?
Can I place the order over
the phone?
How can I be sure your
site is secure?
What is your return policy?
Do you keep all your items
in stock?
What payment options do I have?
I'm new at this, can
someone help me?
I'm a
contractor, how can you help me build my business?
How can you
offer products at such competitive prices?
We don't sell "cheap" products. We test and evaluate every product we carry.
Even our lowest price products will perform and sound great for the value. By
working with manufacturers that focus on R&D and quality components rather than
fancy advertising and gimmicks, we can sell top quality products at very
competitive prices. Plus our economic scale and efficient business model allow
us to pass our savings onto you, the consumer. We ship thousands of orders a
month and we operate on a very simple efficient business model.
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Where are you located?
We are located in Southern California (near
Harbor Blvd and Imperial Hwy):
1405
Pioneer St,
Brea, CA 92821
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What are your office hours?
Our office hours are Monday-Friday 9:00am - 5:30pm Pacific Standard Time.
We are closed on all holidays and weekends.
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How long does it take to ship
a package?
We ship orders the same day if it's placed before
3pm Pacific time unless otherwise stated in the product description. You will
get a tracking number for your order the next business day. Our logistic
warehouse is located in Southern California. The ground shipping time
table for UPS is posted below. Our orders are primarily shipped through UPS
and occasionally through Fedex.
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How much is shipping?
Shipping costs can be calculated directly by inputting your order and address
and selecting confirm. The exact shipping amount and any applicable taxes will
appear on the right-hand side of the screen. The order will NOT be placed until
you enter your credit card information and confirm the order.
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How can I track my
order?
Tracking numbers are usually sent to your email account 1 business day after
the order is shipped. Simply click on the link provided and it will connect you
to the FedEx shipment tracking information.
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Can I pick-up my
order?
Yes, if you would like to pick up your order at our
Brea location please select 'Will
Call' under the shipping options. If the order is placed before before 3 PM the
order can be picked up the next day. If you would like to pick it up at a later
date, you can specify a pick-up time (within our regular
office hours) in the comments section
of the order form. At present, the
Brea location is the only pick-up location available.
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Can I listen to
the speakers before I purchase them?
Yes, if you are in the Southern California area and would like to visit our
factory store, we can play selected speakers for sample listening. Please refer
to our address and office hours above. If you're not able to come to our office,
we offer a 30-day money back guarantee on all our products. If you're not happy
with the sound you can send them back for a full refund of the product price.
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Can I
place the order over the phone?
All of our orders are placed on our website. If you are having trouble
placing an order on our site or do not have access to the internet, we'd be
happy to place the order for you over the phone onto our website during our
office hours. Our phone number is (562) 697-2600 or toll free at (888)
SPX-4YOU (888-779-4968) However, in order to ensure all the information provided
is correct, phone orders must be read back to the customer and can take much
longer than placing the order online. If you have any questions about the
security of our website please refer below.
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How can
I be sure your site is secure?
OutdoorSpeakerDepot.com uses the industry
standard, security protocol Secure Sockets Layer (SSL)
to encode sensitive information such as credit card numbers, that passes between
you and OutdoorSpeakerDepot. We employ the latest 128-bit encryption technology
in all areas of the site which require you to provide your personal or account
information. This means that the credit card information you send is encrypted
by your computer, and then decrypted on our side, preventing others from
accessing your private information in between. So, when using an SSL capable
browser, shopping on OutdoorSpeakerDepot.com's web site is perfectly safe. Also, on a secure pages, such as our order form,
the lock icon on the bottom of web browsers such as Netscape Navigator and
Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, so
you know it's secure. Click here to learn more about Secure Sockets Layer (SSL)
www.rsasecurity.com.
We take every precaution to protect our users’
information, both online and off-line. All of our users’ information, not just
the sensitive information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted access to
personally identifiable information. Our employees must use password-protected
screen-savers when they leave their desk. When they return, they must re-enter
their password to re-gain access to your information. Furthermore, ALL employees
are kept up-to-date on our security and privacy practices. Every quarter, as
well as any time new policies are added, our employees are notified and/or
reminded about the importance we place on privacy, and what they can do to
ensure our customers’ information is protected. Finally, the servers that we
store personally identifiable information on are kept in a secure environment by
Yahoo. If you have any questions about the security of our web site, please send
an e-mail to
shopping@outdoorspeakerdepot.com
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What is your
return policy?
If you are not completely satisfied with your outdoor
sound product within 30 days after its delivery, it is returnable for full
refund. Please email rma@outdoorspeakerdepot.com for a return authorization number.
We will respond to your email within 24 hrs during regular business days. Once
receiving the return unit(s), in good condition with all the packaging boxes, we will
credit your account. This does not include shipping costs unless it is our
service failure. Please ship unit(s) to: 1405 Pioneer St, Brea, CA 92821
** We are not responsible for goods damaged in return shipping or lost
packages so please ensure items are packed securely and insurance is purchased
on the item in case it gets lost. Registering the package can also guarantee
proof of acceptance.
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Do you
keep all your items in stock?
Yes, we stock all our items in our newly expanded warehouse and regularly
update our inventory.
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What payment
options do I have?
We accept the following credit cards:
Cash orders will be accepted at our factory store and orders placed by check
must be mailed to our office (252 Gemini Ave, BREA, CA, 92821) with a copy of
the full order and all shipping details. The order will not be processed until
the check is cleared.
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What is
the warranty on your products?
All our products have a Limited Manufacturer Warranty
unless otherwise stated on the site. Please check the product description for
extend warranty from different makers. If any product proves defective in
materials or workmanship within one year of purchase, we will arrange for repair
or replacement, unless otherwise stated in the product description. This
warranty does not include damage to the product resulting from negligence,
accident, misuse or light bulb replacement in the lighting units. Please retain
your dated sales receipt and call 562-697-2600 for a return authorization number
and shipping information. As these are electronic items their lifespan is
increased by the amount care in their treatment. They are best covered in severe
winter and rain conditions. Sunlight and heat are not a problem.
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I'm new
at this, can someone help me?
The Tech Resources section is full of
useful information to help you set-up your own indoor/outdoor home audio system.
For more information or contact us at (562) 697-2600.
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I'm a
contractor, how can you help me build my business?
Please visit our Contractor Desk for more
information or contact us at (562) 697-2600.
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